Using Your Account
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How can I cancel item(s) from my order?
While logged into Your Account, click on Your Items or Your Orders to find the “Cancel Items” link to the left of each eligible item or near the top of the page, respectively. Then follow the steps to cancel each item. Items on orders are eligible for cancelation at any time before they are sent... -
How can I update my credit card/payment information?
You can add a new Payment Method or update a Payment Method that already exists in your account at any time by selecting Manage Payment Methods from Your Account. To update the Payment Method applied to existing orders, please follow the steps below: Login to Your Account Select Order History S... -
You can update your address for future orders through the Your Account area of your online portal. To update a pending order's address, please speak with Client Services. We cannot change the shipping address if the order was paid with PayPal. Instead, please cancel the order with the incorrect ...
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How can I change my email address or password?
To reset your password, click here. If you simply wish to change the email address associated with your account or if you know your password but would like to change it, you can do so through Your Account. (When logging in, remember to enter the email address and password currently associated wi... -
How can I review my order history?
It's easy! Just sign in to Your Account to review your orders in different ways: show orders that have shipped, show orders with just backorders/pre-orders, or show all. -
View your Order History and select the order number. Once shipped, a tracking link will appear in the Status section. Click "Track" to see tracking information for each item that's shipped.