Welcome to the Entertainment Earth FAQ! Search or browse our Knowledge Base below. Can't find an answer? Just click the question mark in the lower right hand corner to contact us.
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How can I track my order?
International Shipping Rates
International Shipping Methods
Domestic USA Shipping Rates
Domestic USA Shipping Methods
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Why pre-order now? ("Coming Soon" is good for you!)
How can I get your print catalog?
What methods of payment do you accept?
How can I pay with PayPal?
Why is there an authorization on my credit/debit card?
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Hassle Free 90-Day Return Policy
How much commission can I make?
Who can join?
I have a blog. Can I make money?
Does it cost anything?
How does the Entertainment Earth affiliate program work?
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Low Price Guarantee
What is the Entertainment Earth 110% Low Price Guarantee?
What do your Client Services reps know that's not on the website?
What are the details of the Daily Deal promotion?
Action Figure FAQ
What is a "wave"?
What exclusive Star Wars items do you have? Will you carry more in the future?
In the past, you've had a lot of items that sold out and then came back. There's an item I'm looking for and was wondering when it might come back in stock.
Can I "subscribe" to order all the figures from you?
Am I going to get all the figures listed in a specific assortment?
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Entertainment Earth Exclusives FAQ
What exclusive items do you have planned? You can tell me... I can keep a secret!
What happened to those older exclusives you used to have that sold out? Are you going to get more?
I have a great idea for an exclusive for you! Who can I suggest it to?
Mint Condition Guarantee
What is the Entertainment Earth Mint Condition Guarantee™?
Why is mint condition nearly impossible to find?
What about the condition of pre-orders?
How can Entertainment Earth offer a Mint Condition Guarantee?
What if I receive a mint product in not-mint condition?
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What do your stock statuses mean?
Using Your Account
How can I review my order history?
How can I update my address?
How can I update my credit card / payment information?
How can I review items I have on backorder or pre-order?
How can I change my email address or password?
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