Mint Condition Guarantee

  • How can Entertainment Earth offer a Mint Condition Guarantee?

    Our quality control and shipping experts inspect the items we sell to you. When we find a product in not-mint condition, they remove that item from our inventory. We then determine if the item can be resold in not-mint condition. If it can, the price is reduced and it's offered for sale as a clea...

  • How do you determine when to sell not-mint condition items?

    Shipments from manufacturers usually contain a small percentage of not-mint items. As soon as our warehouse staff identifies these items, they're added to our website for sale at a reduced cost.

  • What about the condition of pre-orders?

    Because we accept orders for items well in advance of their release, we cannot predict the condition in which they will arrive at our warehouse. If the condition is not what we consider collector grade when it gets to us, we'll post that condition on our website but still ship out the item. You c...

  • What is a "Not Mint" item? Do you sell things in not-mint condition?

    Not-mint condition generally refers to items that are "retail store quality" and may have bent, damaged, or creased packaging. The product itself is in perfect condition unless otherwise noted. So, if you like to play with your stuff instead of keeping it in pristine packaging, the items we sell ...

  • What is the Entertainment Earth Mint Condition Guarantee™?

    Since 1996, the Entertainment Earth proprietary, Mint Condition Guarantee™ has ensured that you as a valued client receive the best possible product in the best possible condition. We guarantee that the packaging for in-stock action figures, bobbleheads, Pop!s, and statues will be shipped in the...

  • When does the Mint Condition Guarantee NOT apply?

    Our Mint Condition Guarantee™ does NOT apply to items specifically labeled "not mint" in the name of the product, the item number, or the product description. It does not apply to gift items, housewares, home decor, plush items, apparel, perishable items, or where mint condition is simply unneces...

  • Why is mint condition nearly impossible to find?

    To understand why most action figures, toys, and the like are not available in mint condition from most of our competitors, you need to know where these items come from and how they get to your door. Most items we sell are made in China. Unlike electronics, computers, or other consumer appliances...