Shipping
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Can you double-box / double-pack my order?
We do not offer this service at this time. Rest assured that collectible items will be packed well and boxed appropriately, however. Remember: We offer a Mint Condition Guarantee™ (unless otherwise stated on the item). -
Can you leave special instructions for the delivery person?
We often receive requests from customers for a delivery person to leave a package on the porch, next door, in the backyard, etc. Unfortunately, we cannot pass on this information to the shipping company. In our experience, the shipping carriers don't give us the ability to communicate special del... -
Unfortunately, due to customs laws and increased security measures, we're required to include specific documentation with all international shipments. Here's what we usually include: On the outside of the package:CUSTOMS FORM. We're unable to mark packages as media, gift, or any classification di...
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Can you send my order in a plain box?
Items are usually shipped in marked Entertainment Earth boxes, for security identification purposes. -
Entertainment Earth offers multiple shipping methods to most areas in the United States. Merchandise ships from Simi Valley, California. Super Saver is our most economical shipping method. Please allow 4 to 10 business days for your in-stock items to arrive (1 to 3 business days for processing a...
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Super Saver In-stock items usually arrive in 4 to 10 business days. Tracking is included. (Shipments to Alaska & Hawaii may require an additional 2 to 6 business days.) Shipping and Processing rates are as follows for orders with a subtotal of: $0 - $15.00 = $5.99 $15.01 - $25.00 = $9.99 $25....
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Do you accept international orders?
Yes! We have thousands of satisfied customers all around the world. We will gladly ship to most countries. We are currently not shipping to Russia, Ukraine, or Belarus. -
It's easy! Just sign in to Your Account to see tracking information for the items that have shipped.
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If my order requires multiple shipments, how am I charged for shipping and processing?
The full amount of shipping and processing will be charged when the first item on an order ships. For example, if you order one item that is in stock and two that are not, we'll send you the item that is in stock now and charge you for the shipping of all three. The other two items will ship as s... -
International Duties, Taxes, and Regulations
You are responsible for any and all import duties, taxes, or brokerage fees. Entertainment Earth is not responsible for these charges. Certain products may have restrictions or other regulations that may prohibit delivery to your country. Value Added Tax, or VAT, is calculated and collected at th... -
International Shipping Methods
Merchandise ships from Simi Valley, California, United States. DHL eCommerce Parcel International - Please allow 9 to 14 business days for your in-stock items to arrive. This shipping method is a partnership of DHL eCommerce and USPS, with postal clearance and final mile delivery. This shipping ... -
DHL eCommerce Parcel InternationalPlease allow 9 to 14 business days for your in-stock items to arrive. This shipping method is a partnership of DHL eCommerce and USPS, with postal clearance and final mile delivery. This shipping method is trackable. Shipping and Processing rates are as follows f...
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"Processing" means your available merchandise is being picked, packed, and shipped.Processing begins as soon as your items are in stock and your credit card is charged and approved. Processing times vary but usually take one to four business days.* Once your order is shipped, you'll receive a con...
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Due to size or weight considerations, certain items will be delivered by a Less-Than-Truckload (LTL) freight company. When the item is ready to ship, our staff will contact you to clarify delivery specifics, dates, and times, as well as shipping charges that cannot be fully determined in advance....
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When will my merchandise ship if I place an order for in-stock items?
Items in stock will begin processing (picking, packing, and shipping) as soon as your credit card is charged and approved. Processing time varies, but usually takes one to four business days. Transit time depends on the shipping method selected. -
When will my merchandise ship if I place an order with backordered or pre-ordered items?
Arrival times vary for all backordered, pre-ordered and "Coming Soon" items. Your credit card will NOT be charged until these items arrive at our warehouse. As soon as your credit card is charged and approved, processing (picking, packing, and shipping) will begin. Processing time varies, but usu... -
Items in stock will begin processing (picking, packing, and shipping) as soon as your credit card is charged and approved. Processing time varies, but usually takes one to four business days. Transit time depends on the shipping method selected. Arrival times vary for all backordered, pre-ordered...